Lucky Dog ("we") makes the Lucky Dog desktop app and runs luckydog.money. This policy covers both. In short: there is no account, your portfolio stays on your computer, and we keep only an email address and what it takes to issue and check licences.
What stays on your computer
Your holdings, plans, notes, transactions, settings and API keys are stored in a database on your own disk. We never receive them. If you turn on sync, the app writes a copy to a folder you choose (iCloud Drive, Dropbox or any synced folder); that copy goes to your cloud provider, not to us. Backups are files you save yourself and can encrypt.
What we collect
- Your email address, given when the app first opens, with whether you agreed to emails about new versions and the app's language. The address is not verified.
- Licence records: when a licence is issued or a redeem code is used, the name and email address on it, the licence id and the dates. We keep them so the licence can be sent again or withdrawn.
- Purchase details from the payment provider when you buy: your name, email address, country and order number. Card details go to the payment provider only; we never see them.
- A keyed hash of your IP address with each sign-up, to limit how many sign-ups one network can make in a day. The address itself is not stored, and the hash cannot be turned back into it without a secret key we hold.
What the app sends while you use it
About once an hour the app reads notices, the list of withdrawn licence ids, holiday calendars, AI model lists and the buy reminder from api.luckydog.money. These requests carry nothing that identifies you; which notices concern you is worked out on your computer. Market data, exchange accounts, the AI assistant and update checks talk to their own providers directly - see Data and privacy for the full list. Their own privacy policies apply.
How we use it
To issue, resend and withdraw licences; to answer you when you write; and, if you said yes, to tell you about new versions. We don't sell or rent your data, and we don't use it for advertising or tracking.
Who processes it for us
Our website, API and database run on Cloudflare, which also sends our email. Purchases are handled by our payment provider. They process data on our behalf and for nothing else.
How long we keep it
Sign-ups until you ask us to delete them. Licence and purchase records for as long as the licence can be used, and longer where tax or accounting rules require it. IP hashes are only compared over the last day.
Your choices
Write to hi@luckydog.money to see what we hold about you, correct it, have it deleted, or stop emails. Deleting a licence record means the licence can no longer be sent again. You can use Lucky Dog without agreeing to emails.
Children
Lucky Dog is for adults managing their own investments and is not meant for anyone under 18.
Changes
If this policy changes, the new version is posted here with a new date; a significant change is also announced in the app's notices.